Our Response to COVID-19

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Upstate Automotive Group is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.


As the situation regarding the novel coronavirus (COVID-19) continues to evolve, we want to update you on the current state of our business.

As of May 9, 2020 in accordance with New York State regulations WE ARE NOW DOING TEST DRIVES BY APPOINTMENT ONL7 & CONTINUE TO BE OPEN FOR ONLINE SALES WITH IN-STORE DELIVERY BY APPOINTMENT ONLY.

Our showroom for non-appointment walk in traffic still remains closed in accordance with Governor Cuomo's executive order. The health and safety of our staff, customers and community is our top priority.

Our sales staff is available to answer any questions via text, email or phone 24/7. 

We will continue to closely monitor the situation and take actions necessary to help keep our employees and customers safe while providing the products and services you need.

You can be sure when you come to see us that you are coming into a clean environment with healthy employees. Sending our thoughts & prayers to those affected & hoping this passes quickly!
We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:
•    Thorough cleanings of all dealership facilities daily
•    Sanitizing gel and foam stations available on-site
•    Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
•    Adhering to the recommended six feet of social distance from other staff and customers

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.

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